Frequently Asked Questions

At Arslan Car Rental, we extend our services to tourists, residents, and UAE nationals who have the necessary documentation. And yes, we do have a minimum rental period, which is 24 hours from the time of delivery.

To avail our rent a car Dubai service, the hirer, if he/she is a resident, must be at least 25 years of age and should be in possession of a valid UAE driving license that is at least six months old. As for tourists, they must hold a valid International License in addition to other documents such as a Visa and Passport Copy. If you require further assistance, please contact your local Arslan Rent A Car Reservations Office with your query.

If your rental car, like a Toyota Yaris rent a car, suffers a breakdown or accident, do not worry! At Arslan Car Rental, we offer 24/7 roadside assistance to any location within the country. If your vehicle is involved in an accident, kindly do not move the car from the point of accident or damage, except in the cases where there is only minimal damage or if the vehicle is causing a traffic obstruction. Contact the police as soon as possible and remain with the car till they arrive. The customer is required to provide us with a police report so that we can claim insurance.

If your rental car, like a Toyota Yaris rent a car, suffers a breakdown or accident, do not worry! At Arslan Car Rental, we offer 24/7 roadside assistance to any location within the country. If your vehicle is involved in an accident, kindly do not move the car from the point of accident or damage, except in the cases where there is only minimal damage or if the vehicle is causing a traffic obstruction. Contact the police as soon as possible and remain with the car till they arrive. The customer is required to provide us with a police report so that we can claim insurance.

If required, we shall also provide a replacement vehicle to the hirer in place for the damaged vehicle.

1. UAE Residents: UAE Driver’s License.
2. Visitors (on visit/transit visa) from GCC Countries: A valid GCC Driver’s License.
3. Visitors/Tourists from countries outside the GCC (on visit/transit): a Valid International Driver’s License.

Yes, an additional driver will be permitted to drive the vehicle for a minimal fee. It should also be noted that, if there is another driver, his/her passport and driving license should also be submitted during the time of the rental.

If the rented vehicle, such as Toyota Yaris rental car, is returned at a date later than what is mentioned in the contract, the renter is liable to pay the late return charges. The fee associated with it is directly dependent on the type of vehicle. If you do inform us beforehand about the late delivery, then you will only be required to pay for the additional day/days for which you had used the vehicle. In most cases, late returns less than 1 hour will not be charged extra. If the car is returned more than 3 hours late, then an additional day’s fees shall be levied.